Project Overview
Role
Lead UX/UI Designer
Team
1 Designer, 3 Developers, 2 PMs
Project Date
Feb 2025 – Jun 2025 (5 months)
Background
It Started with a Font
Initially, the Kurlyro team only asked for minor UI updates such as font adjustments, readability improvements.
However, after reviewing the app, I uncovered deeper UX issues that disrupted warehouse operations.
I proposed broadening the scope from minor UI fixes to a holistic UX redesign, and the Kurlyro team agreed.
My Role & Responsibilities
- Led the entire design process end-to-end, from research to delivery.
- Initiated on-site research: shadowed warehouse staff and interviewed managers
- Reorganized navigation and streamlined workflows
- Designed and tested solutions that streamlined workflows and reduced manager interruptions.
Research&Discovery
How we uncovered the problems
We visited the warehouse, shadowed staff during their shifts, and observed how they used the app in real time. We also interviewed workers and managers to capture their daily frustrations.
These observations revealed recurring issues that slowed down operations, confused staff, and forced managers to spend time answering the same questions.
- Left: Manager demonstrating how the Kurlyro app is used during daily tasks
- Right: Observation of staff queuing for process assignments inside the warehouse
Problems
Too many questions, too little clarity
Lost track of my status
Staff couldn’t easily see which process they were currently assigned to.
Constant manager interruptions
When using the app, workers often got stuck (e.g., how to sign a contract, how to connect to the warehouse Wi-Fi) and had to repeatedly ask managers for help.
Paperwork slows everyone down
Critical but routine tasks such as submitting health check documents were not automated, requiring staff to hand them to managers directly.
Target Users
Goals
Streamline warehouse workforce management by enabling staff to work independently, minimizing manager interruptions, and making daily operations more efficient at scale.
Solution
1. Information Clarity
Clarity at a glance
Staff can instantly see whether hey’re checked in, checked out, and which task they’re working on.
Previously, staff often lost track of their work status, unsure if they had checked in or out or which process they were assigned to. By consolidating current status and recent history into a single view, the main screen made task progress and check-in/out actions immediately clear, reducing confusion and unnecessary questions.
Smarter status,
fewer distractions
The screen now adapts based on Wi-Fi connection—showing only the most relevant info for each stage.
Previously, users saw all information at once—before and after connecting to the warehouse Wi-Fi. Now, the app detects connection status to show only what’s needed, helping staff stay focused and reduce confusion.
2. Workflow Efficiency
Direct Scan, smoother shifts
Data revealed camera scanning was used 3× more often than on-screen QR due to limited barcode scanners on site.
By making camera scan the default and moving QR code to a secondary toggle, staff could handle check-ins, check-outs, and shift transitions more quickly, avoiding bottlenecks during busy periods.
Workflow Efficiency
Mandatory health check submission was shown only to the staff who needed it, with clear status badges
Before, staff had to print out their health check results and hand them to managers in person. Now, the task appears only for relevant staff in the app, making the process faster, clearer, and less error-prone.
